Samsung Community Forum Complaints

User complaints reveal AppCloud's persistent backdoor nature and inability to be removed.

April 8, 2023•Samsung EU Community Forum

Summary

Samsung community forum thread reveals widespread user frustration with AppCloud, described as unwanted adware that cannot be uninstalled and reappears after every system update. Multiple users across different regions report identical issues, with a German user exposing AppCloud as a "multi-purpose backdoor" developed by ironSource in Tel Aviv.

📸 Visual Evidence Available

Forum thread screenshot shows sustained community engagement with multiple users sharing similar experiences across different Samsung models and regions. The visual evidence demonstrates this is not an isolated issue but a widespread concern affecting the Samsung user community.

Original Source

Samsung EU Community Forum

Thread: "How do I get rid of AppCloud?"

View original thread →

Started by: DrInterpreter1984 on April 8, 2023

Views: 689,394

Status: 69 replies, ongoing discussion

Key Findings

Cannot Be Uninstalled

Multiple users confirm AppCloud's uninstall option is greyed out. It can only be disabled temporarily, but reappears after every system update.

Described as "Adware" and "Backdoor"

Users consistently describe AppCloud as "annoying, useless piece of adware" and "multi-purpose kind-of-backdoor for bloatware and marketing apps."

Persistent Notifications

AppCloud notifications cannot be swiped away and persist despite user attempts to disable them. The app "pests you with messages no matter how often you block it."

ironSource Connection Confirmed

German user confirms AppCloud/App Selector is developed by "IRONSOURCE" located at "121 Menachem Begin Rd., Tel Aviv, Israel" - matching the address from Terms of Use documents.

Carrier Partnership Revealed

AppCloud works with telecom carriers (like T-Online) to push apps onto Samsung phones "without asking you beforehand or potentially even against your will."

Critical User Testimony

German S23 User (October 2023)

"I purchased a unbranded, unlocked, pristine S23 in October 2023 in Germany. This is what I learned the hard way: AppCloud is essentially a multi purpose kind-of-backdoor for bloatware and marketing apps by Samsung and the telephone companies which SAMSUNG cooperates with to get their phones sold. It cannot be deleted or uninstalled. It cannot even be deactivated for good, as it WILL pop up reliably after each and every System update."

Key revelations: